Returns & Exchanges

If you have any questions on fitment of parts, clothing, or anything we sell, please reach out to us. We are more than happy to help you get the right item the first time. We have real bicycle riding humans here in the shop that know just about everything there is to know about mountain bikes and would be absolutely stoked to get you exactly what you need.

Returns of bike parts are only accepted within 60 days of when you receive your order. We will only refund returns of parts that have not been installed or used, include all original packaging, materials and any tags are still attached.

New for 2022, we are now offering FREE return shipping!!
Free return shipping does not apply to the following applications; wheels and frames, APO addresses, and orders from Alaska and Hawaii. Orders shipped to International addresses cannot be returned - see below for more details.

Your order must be returned in the same shipping materials as you received it from us. Please do not ship anything back in the manufacturer's box with any shipping labels or writing on the product's box. If the item has been installed or used, or if the package is missing original materials, or if the product box's quality has been reduced there will be a *
restocking fee since that item will not be able to be resold as new.

Exchanges: We do not currently offer exchanges. See more below.

To return an item please submit the Return & Exchange Request Form below.

Clothing, Gloves, Pads, Etc

If you purchasing things you wear, please try it on and wear it around the house, but please leave the tags on until you are positive you want to keep it.

Mounting Hardware, Dropper Posts

If you are not sure if your mounting hardware or dropper post will fit you or your bike, please reach out to us and we will make sure you get the right fit the first time. If you mount either of these on your bike and then decide to return it, you will be subject to a restocking fee*.

Spokes & Nipples

Certain service items such as spokes and nipples are not eligible for return, so be sure to measure twice prior to placing your order! Need help? Give us a call at 360-306-8827 or shoot an email to sales@thelostco.com

Coil Spring

If the coil has been installed on the shock, we may not be able to accept it as a return. In the event that we cannot accept it as a return, you may be subject to a restocking fee*. Before purchasing your coil, we can help you ensure you find the right one for you and your bike. Please watch this video here as we go into detail on how to choose the correct one. If you still have questions, please contact us.

Custom Parts

We do not accept returns on our custom built wheels, or any other part that we have modified to fit your customization needs. This includes rear shocks that we have customized the stroke, etc.

Exchanges

We do not currently offer exchanges. If you would like to exchange an item, please fill out the "Return & Exchange Request Form" below, then place a new order for the correct item. This way, the item that you want is shipped out immediately without having to wait for an exchange to process.

Return Labels

Please only return items to us with the return label we provide you. We will not refund the purchase of your own label.

International Returns and Exchanges

The Lost Co is unable to process refunds or exchanges for international orders. Refunds and exchanges are effected by shipping costs, duties and taxes resulting in a sub-par and experience. For these reasons all international sales are final.

*Restocking Fee

Items that have been mounted on your bike, even if they have not been ridden, will be subject to a restocking fee. Even just mounting a shock, coil spring, dropper post, etc will leave signs of use, even if it has not been ridden. In this case, we won't be able to sell it as new.